TERMS AND CONDITIONS OF SERVICE

Please be aware of the following terms of our services before any making any purchases:

  1. Please take careful note of all information regarding the cake you are purchasing. Always note what ingredients are being incorporated, the items accompanying the purchase such as candles or knives and especially note the timing of delivery
    1. For orders that are placed within a 4 hours availability timing please note that the last order for same-day deliveries is by 4pm
    2. For orders that are the next day delivery - the latest time to place the order should be before 4pm
  2. Cakes which fall under the category of "Get these in 4 hours" (on-demand orders) will be delivered to you within 4 hours from the time of order placement. Please note that though we make every effort to deliver your cakes to you within 4 hours - a lot of factors can impact the delivery timing such as traffic, weather, etc
  3. Ensure that following placement of your order you are contactable via either WhatsApp or phone call. There are multiple things that could go wrong so your assistance by being contactable will ensure the delivery process is successful
  4. Once your order has been completed no refunds or alterations can be made
  5. Changes to the delivery time and/or location can be made for orders that are made for the next day or later, however, notification must be within a minimum of 24 hours
    1. If you notify us under the 24-hours required timing we will do our best to accommodate any changes
    2. In situations where we are unable to accommodate your changes, the initial cake order and delivery time will be undertaken
  6. If a second delivery is required because the recipient of the cake was not present during the initial delivery, the second delivery will cost an additional RM30 which is borne by the customer
    1. If the cake is not delivered within a day of the selected delivery date, the cake will be forfeited and the customer will bear the cost of the cake
  7. Successful delivery is a complex process and sometimes the process of - making the cake, packing, moving to the mode of transport, during the period of delivery and delivering the cake - the cake might incur a minor blemish (e.g brushing of cake onto the cake box, slight mark in the icing) -  these mishaps are sometimes unavoidable so we hope you understand 
  8. In the rare event that a cake is unavailable following your purchase, Eats And Treats Bakery will substitute the cake with the equivalent cake of the same value